This Privacy Policy explains how PristineGreen Cleaning, LLC ("PristineGreen," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website at pristinegreencleaning.com (the "Site"), book our services, interact with our advertisements on platforms such as TikTok, or otherwise engage with us. Please read this policy carefully. By using our Site or services, you agree to the practices described here.

1. Information We Collect

a. Information You Provide Directly

When you request a quote, book a service, fill out a contact form, or interact with our ads, you may provide:

• Name, email address, phone number, and home or business address
• Service preferences, scheduling details, and special instructions
• Payment information (processed securely through our payment processor — we do not store full card numbers)

b. Information Collected Automatically

When you visit the Site, we automatically collect device and usage information, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referring URLs
• Interaction data via cookies, pixels, and similar tracking technologies

c. Information from Third-Party Platforms

If you interact with our advertisements on TikTok, Google, or Meta (Facebook/Instagram), those platforms may share with us information such as your name and contact details based on your privacy settings on those platforms and any forms you complete through those ads.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and fulfill your service appointments
• Process payments and send receipts or invoices
• Communicate with you about your bookings, account, or inquiries
• Send you promotional offers, service reminders, and updates (where you have consented or where permitted by law)
• Improve our website, services, and marketing effectiveness through analytics
• Detect and prevent fraud or misuse of our services
• Comply with applicable legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and gather analytics. These include:

• Essential cookies: Required for the Site to function correctly
• Analytics cookies: Used via Google Analytics to understand how visitors use our Site
• Advertising cookies: Used by platforms including Google, Meta, and TikTok to deliver relevant ads and measure ad performance

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect some functionality of the Site. To opt out of Google Analytics tracking specifically, visit: https://tools.google.com/dlpage/gaoptout

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

Service Providers:

Third-party vendors who assist us with payment processing, scheduling, website hosting, analytics, and marketing — each bound by confidentiality obligations

Advertising Platforms:

We share data with Google, Meta, and TikTok solely to run and measure our advertising campaigns, in accordance with their respective privacy policies

Legal Compliance:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We do not share, sell, or rent your phone number or personal contact information to any third party for their own marketing purposes.

5. Text Messaging & Phone Communications

By providing your phone number, you consent to receive service-related text messages, such as appointment confirmations and reminders. With your explicit consent, we may also send promotional messages about our services and offers.

You may opt out of marketing messages at any time by replying STOP to any message from us. You will be promptly removed from our marketing list. Service-related messages (e.g., appointment confirmations) may continue unless you discontinue our services. Standard message and data rates may apply.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. If you would like us to delete your information, please contact us using the details below and we will respond within 30 days.

7. Do Not Track

Our Site does not currently respond to browser Do Not Track (DNT) signals. You may manage your tracking preferences through your browser settings or the opt-out links listed in Section 3.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will take prompt steps to delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Payment information is encrypted in transit and processed through PCI-compliant payment processors. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links & Platforms

Our Site and communications may contain links to third-party websites or platforms (such as Google, TikTok, or Meta). We are not responsible for the privacy practices of those third parties and encourage you to review their policies directly.

Services We Provide

PristineGreen Cleaning, LLC provides specialized cleaning services for a wide variety of materials and situations. The following is a comprehensive list of our services, all of which may involve the collection and processing of personal information as described in this Privacy Policy:

Rug Cleaning Services

• Silk Rug Cleaning
• Wool Rug Cleaning
• Persian Rug Cleaning
• Flokati Rug Cleaning
• Viscose Rug Cleaning
• Needlepoint Rug Cleaning
• Shag Rug Cleaning
• Karastan Rug Cleaning Services
• Antique Rug Cleaning Services

Specialized Cleaning Services

• Carpet Beetles Treatment
• Bed Bug Removal
• Disinfecting Services

Home & Upholstery Services

• Drapery Cleaning
• Hardwood Floor Cleaning
• Blind & Curtain Cleaning
• Viscose Couch Cleaning

Additional Services

• Scotchgard Furniture Protection
• Area Rug Repair Services
• Marble Polishing and Restoration
• Pakistani Rug Cleaning

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

PristineGreen Upholstery and Carpet Cleaning
Email: support@pristinegreencleaning.com
Website: https://pristinegreencleaning.com

We will respond to all inquiries within 30 days.